About the camera
Q. Can I have the guarantee?
A. We provide a 3-day-money-back guarantee with each used camera. Please check the camera and take a test shoot as soon as possible when you receive it.
Q. What about the Returns & Exchanges?
A. We provide a 3-day-money-back guarantee when the camera you received doesn’t work or breakdown. But we don’t accept the returns If you are dissatisfied with your purchase for any reason. And we can’t afford another same condition camera to exchange.
Q. Is it a brand new camera?
A. All our stocks are the second-hand cameras.
Q. Does it work?
A. We check the function of body(shutter speed, light meter, LCD, viewfinder, film winding) And we also check the lens condition (fog, fungus, separation, scratch, dusts).
Customers can confirm the condition at the individual product pages. We do not shoot a test using the film, so we recommend you to test shoot when you reserve the camera.
Q. Why the prices are different between the Instagrams & the Japanese online shop and the English online shop?
A. The international shipping will cost the extra charge for the careful packing, because we want to ship the goods without any damages.
About the order
Q. Do you sell films?
A. We don’t sell films.
Q. Is it possible to trade my camera with your items?
A. Sorry, it is not acceptable.
Q. What about the payment method?
A. We accept credit card, Paypal, Google Pay, and Apple Pay.
Q. Can I cancel the order?
A. Sorry, we cannot accept your cancel request, once an order has been confirmed.
Q. Can I pick up the camera I ordered online at the Harajuku store when I travel to Japan?
A. Please contact us via email or Instagram DM.
About the shipping
Q. What about the custom duty?
A. You will not be charged for duties and taxes at checkout, but these charges may be applied by the destination country.
It varies by country, so please check the local custom website before the order.
Q. What about shipping cost?
A. It depends on the shipping area and weight of the baggage.
Q. What about the delivery company?
A. We only use the EMS(express mail service).
Q. How long is the handing time?
A. The item will be shipped within 3 days, after the shipment we will send you the tracking number.
Q. Can I sell my camera?
A. Sorry it is acceptable only in Japan.
Q. Do you have any real stores?
A. We have a Tokyo Harajuku store.
Q. I couldn’t understand the product description on the website.
A. We use the automatic translation, if you need more details, please email us for English support.