Online purchase & warranty policy
Online Store Warranty & Return Policy
All products sold through our online store are pre-owned items.
Please perform a thorough inspection and test shooting as soon as possible after receiving your item.
Returns and refunds are accepted only if a natural malfunction or operational failure occurs within 30 days of delivery.
Items ranked as Product D or Junk items are not covered under warranty.
If an initial defect is found, please contact us before returning the product.
For customers located overseas, we will provide a DHL return shipping label via email.
If a return is approved, only the product price will be refunded.
For items priced under ¥90,000, the refund will include the original shipping fee.
International Orders
Import duties, taxes, and customs fees are not included in the product price.
For international orders, these charges are the responsibility of the customer.
If a parcel is returned due to refusal to pay customs duties, the order will not be eligible for a refund.
Please note that for payments made in foreign currencies, the refunded amount may differ from the original payment due to exchange rate fluctuations.
Please note that when a shipment is addressed to a company, office, or commercial facility, the recipient location may have its own designated customs broker or internal import procedures. In such cases, customs clearance may be handled according to the recipient’s policies, which may differ from the standard clearance process of the shipping carrier.
If a shipment is returned due to procedures or requirements at the recipient location, including the involvement of a designated customs broker, any re-shipment costs will be the responsibility of the recipient.
Please note that delivery issues caused by incorrect or incomplete shipping information provided by the customer (including address or ZIP/postal code errors) are not covered under our shipping guarantee.
We ship orders to the exact address entered at the time of purchase, and we are unable to modify shipping details once the order has been dispatched.
Order Cancellation
Because most of our items are one-of-a-kind, we do not accept cancellations after an order has been confirmed.
If a shipment is refused, returned due to absence, or otherwise returned after dispatch, round-trip shipping costs and handling fees may be charged to the customer.
Cases Not Covered by Warranty or Returns
Even within the warranty period, returns or refunds will not be accepted in the following cases:
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Issues already described in the product listing, or cosmetic conditions such as scratches, dents, dust, fungus, haze, or dirt that do not affect normal operation
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Damage caused by misuse, improper handling, or repairs/modifications performed by the customer or a third party
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Returns requested due to purchasing the wrong item or personal preference after delivery
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Items shipped through forwarding services or third-party reshipping companies (warranty will not apply due to handling outside our control)
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Film products
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Malfunctions or damage caused intentionally or through gross negligence
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Refusal to pay import duties resulting in the parcel being returned
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If a return has been approved but the product is not shipped back within two weeks after contacting us
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If delivery is delayed for more than 30 days from the date of the initial shipment due to recipient-related reasons, the item will not be eligible for warranty coverage.
By placing an order, you acknowledge and agree to the above Warranty and Return Policy.
If you have any questions, please contact us before placing an order.
Contact
Email: mail@filmcameratokyo.com
Instagram: @filmcameratokyo