About Online Store Warranty

November 4, 2024

Within the Warranty Period:

1. We recommend testing the camera and developing the film as quickly as possible.
2. We provide a 30-day warranty for all products sold by FILMCAMERA TOKYO (excluding product D and junk items) for natural malfunctions. For online purchases, the warranty period begins on the day you receive the camera.
3. We accept returns via shipping for online store customers (except for those who are picking up in-store). If you purchased in-store, returns must be made in-store (including those who placed an order online and picked up the camera in-store).
4. For online store customers, only the product fee will be refunded. The shipping fee for returns is not included in the return and refund case.
5. If you placed an order online and picked up the camera in-store, you must bring the camera to our Harajuku store.

Returns are not accepted in the following cases, even within the warranty period:

1. New scratches, dents, mold, dirt, etc., after purchase, and damage caused by customer error.
2. Customer or third-party repairs, adjustments, and modifications.
3. If you purchased the wrong item or if you don’t like the item after purchasing it and wish to return it.
4. If you use an overseas shipping agency service or another person to ship the camera, it will not be covered by the warranty.
5. Film is non-refundable.
6. Malfunctions and damage caused by the customer's mistakes.
7. If you object to paying import duties and wish to return the parcel.
8. If a return was initiated and the customer has not shipped the returned product out for more than 2 weeks.

If you have any questions, please let us know.

Email: mail@filmcameratokyo.com

 

* This warranty policy is effective starting November 4, 2024, and applies to all purchases made from that date forward. Purchases made before November 4, 2024, are not eligible for this warranty.