Online Store Terms, Warranty & Return Policy

Welcome to FILMCAMERA TOKYO.

Every item we sell is individually inspected, tested where applicable, and accurately described to help you shop with confidence.

Please read these Terms, Warranty & Return Policy carefully before placing an order. By placing an order through our online store, you acknowledge that you have read, understood, and agreed to these Terms.

Orders

Inventory & Order Acceptance

Our inventory is synchronized as accurately as possible. However, due to simultaneous sales through multiple channels, an item may occasionally become unavailable after an order has been placed.

Your order is considered accepted only after payment has been successfully processed and we have sent you an Order Confirmation email.

If an item becomes unavailable before your order is accepted, we will notify you as soon as possible and issue a full refund.

Order Verification & Fraud Prevention

To protect both our customers and our business, we reserve the right to verify orders before shipment.

We may cancel an order without prior notice if:

An item is no longer available.
A system or pricing error has occurred.
Payment authorization cannot be obtained.
Our fraud prevention system identifies the order as potentially fraudulent.
We reasonably determine that we are unable to proceed with the transaction.

If payment has already been received, a full refund will be issued promptly using the original payment method.

Warranty

Unless otherwise stated in the product listing, all cameras and lenses include a 30-day warranty from the date of delivery.

If a covered defect is found during the warranty period, we will, at our sole discretion:

Repair the item;
Replace it with an equivalent item; or
Issue a full refund if repair or replacement is not possible.

Return Shipping

For customers within Japan, approved warranty returns should be sent cash on delivery (COD).

For international customers, FILMCAMERA TOKYO will provide a prepaid DHL return shipping label for approved warranty claims.

Once we receive the returned item and confirm that the issue is covered under our warranty, we will issue a refund.

Refunds include:

The purchase price of the item.
The original shipping cost for orders under ¥90,000.

Refunds will be processed using the original payment method whenever possible.

International Orders

Import duties, customs fees, VAT, GST, and other local taxes are the responsibility of the customer unless otherwise stated.

Delivery times are estimates only and may be affected by customs clearance, weather conditions, carrier delays, or other circumstances beyond our control.

Customers are responsible for ensuring that imported products comply with the laws and regulations of their destination country.

Order Cancellations

Once an order has been placed, it cannot be canceled or modified at the customer's request.

Please review your order carefully before completing your purchase.

FILMCAMERA TOKYO reserves the right to cancel an order without prior notice if an item becomes unavailable, a system error occurs, payment authorization cannot be obtained, our fraud prevention system identifies the order as potentially fraudulent, or we reasonably determine that we are unable to proceed with the transaction.

If payment has already been received for an order canceled by FILMCAMERA TOKYO, a full refund will be issued promptly using the original payment method.

Warranty Exclusions

Warranty coverage and returns do not apply under the following circumstances, even if requested within the warranty period:

Conditions, defects, or imperfections that were disclosed in the product description, condition grade, or photographs before purchase.
Cosmetic wear such as scratches, dents, paint loss, dust, fungus, haze, cleaning marks, or dirt that does not affect normal operation.
Damage caused by misuse, improper handling, accidents, impact, moisture, sand, fire, natural disasters, unauthorized repair, modification, or disassembly.
Purchases made in error, buyer's remorse, or any change of mind after an order has been placed or the item has been delivered.
Items forwarded through freight forwarding services, package forwarding companies, or other third-party reshipping services.
Film, batteries, light seals, straps, lens caps, body caps, and other consumable items or accessories unless expressly stated otherwise.
Damage caused intentionally or through gross negligence.
Orders returned because the customer refused to pay import duties, taxes, customs fees, or other charges required by the destination country.
Approved warranty returns that are not shipped within 14 days after return instructions have been provided by FILMCAMERA TOKYO.
Warranty claims where delivery has been delayed for more than 30 days after the original shipment due to reasons attributable to the customer, including failure to receive the package or complete customs procedures.

Limitation of Liability

To the fullest extent permitted by applicable law, FILMCAMERA TOKYO shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the purchase or use of our products.

Nothing in these Terms excludes or limits liability for our intentional misconduct, gross negligence, or any liability that cannot legally be excluded under applicable law.

Customer Conduct & Unreasonable Demands

We are committed to providing courteous, fair, and professional customer service.

Legitimate questions, requests, and complaints regarding our products and services are always welcome.

However, we reserve the right to refuse support, cancel orders, refuse future transactions, or take appropriate legal action if a customer engages in conduct including, but not limited to:

Threatening or abusive language.
Harassment or intimidation.
Excessive or repetitive demands beyond reasonable customer service.
Unreasonable refund or compensation requests.
Posting false, defamatory, or rights-infringing content online.
Actions that disrupt or interfere with our business operations.
Any conduct that we reasonably determine to be inappropriate or unlawful.

Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Japan.

Unless otherwise required by applicable law, any dispute arising out of or relating to these Terms or your purchase from FILMCAMERA TOKYO shall be subject to the exclusive jurisdiction of the Tokyo District Court or the Tokyo Summary Court in Japan.

Changes to These Terms

FILMCAMERA TOKYO reserves the right to update or modify these Terms at any time.

Any revisions become effective upon publication on this website unless otherwise stated.

Contact

If you have any questions regarding these Terms, Warranty & Return Policy, please contact us.

FILMCAMERA TOKYO

Email	mail@filmcameratokyo.com
Instagram	@filmcameratokyo